At ESCVDO, it is a priority that you are satisfied with our products and service. Rest assured that we will be on top of your items getting to you on time.
All ESCVDO products are shipped worldwide from Lima - Peru.
Free shipping is offered to all orders over $500 USD.
For all orders under $500 USD, we have 4 flat fees:
$45 for South America and Central America, $50 USD for North America, $55USD for Europe, and $60 for the Rest of the World.
Orders for available styles take 7 business days to process. Do consider transit time may vary.
There may be additional duties to be paid once the package enters your country. Please contact sales@escvdo.com for customized information regarding your shipping process.
If you find that your parcel has any signs of damage when it arrives, please contact us within 24 hours.
Email: sales@escvdo.com
Phone: +51 981 204 152
Thank you for your comprehension and for supporting our commitment to sustainability.
Pre-Order items, Tailor-Made items and On Sale items are non-refundable.
For available styles, returns and the correspondent refunds are available for 10 days after receiving your order. To start the return process, please send an email to sales@escvdo.com with your request.
With our main office being in Peru, returns & exchanges imply a significant effort, both logistically and environmentally. So remember that to be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, original tags included. Do keep in mind that refunds do not include shipping and logistic fees.
Make sure to package your item properly when returning it, to avoid any transit damages.Be on the safest side by using a trackable shipping service or purchasing shipping insurance.
Please share the tracking number with us via email: sales@escvdo.com, so we can follow up. You should also attach your receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have approved your returned item for an exchange, credit note or refund.
If your refund is taking longer than expected, do not hesitate in contacting us. We do recommend also contacting your bank or Credit Card Company. There is often some processing time before a refund is posted.
If you wish to get a different ESCVDO piece, we offer credit notes to use in any item of our online shop. This credit note will be valid for 6 months and does not include shipping fees.
If your return is about the fit, remember you have the option of an exchange for a different size. See our exchange policy below.
EXCHANGES
Exchanges will be approved only if the item is returned within 7 days of receipt. ESCVDO reserves the right to deny an exchange if the item(s) have been worn, soiled, laundered, or altered in any way.
For international returns due to exchange , the item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping and logistic costs are at the expense of the customer. Please be sure that your package is insured, traceable, and prepaid.
To start the exchange process, send us an email at sales@escvdo.com with your request.
We don't make cash returns, reimbursement to debit/credit card or Paypal. To be eligible for a credit note on the webstore, please email sales@escvdo.com with your request.
